FAQ
What does TankTote sell?
We sell furniture and home organization products for entryways, bedrooms, and living rooms. Each product page lists its features, dimensions, materials, and price.
Where do you deliver?
We deliver within the contiguous United States, including Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, PO Boxes, or APO/FPO/DPO military addresses.
How much does shipping cost?
Standard shipping is free on all orders within our delivery area. There is no minimum purchase requirement.
How long does delivery take?
Processing takes 1–3 business days, followed by 3–5 business days in transit. The total delivery timeframe is 4–8 business days. Orders ship through FedEx.
For additional details, see our Shipping Policy.
How do I track my order?
We email your FedEx tracking number after your order ships.
Can I cancel or change an order?
Please email support@tanktote.shop with your order number before shipment to request a cancellation or change.
See our Order Cancellation Policy.
Can I return or exchange a product?
Yes. We accept requests within 30 calendar days of delivery for defective and non-defective products in new, opened, or slightly used condition. Exchanges are available for other products we have in stock.
How do I get a return label?
Please email customer service first. After your return is confirmed, we email a prepaid label for you to download and print. We pay return and exchange shipping costs and do not charge a restocking fee.
When will I receive my refund?
You will receive your refund to the original payment method within 10 business days after the returned product is received and inspected.
See our Return & Refund Policy.
What payment methods are accepted?
Accepted payment options are displayed at checkout. For the payment methods offered by our store, see our Payment Policy.
How can I contact customer service?
Email support@tanktote.shop or call +1 (816) 550-5412.
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM Central Time.