Refund policy
30-Day Return Period
We accept returns requested and sent within 30 days of delivery.
Return Eligibility
We accept returns for defective and non-defective products.
Products may be new, opened, or slightly used. Please return the product with its included parts, accessories, and packaging.
Return Process
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Contact support@tanktote.shop and include your order number and reason for the return.
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Wait for return confirmation from our customer service team.
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Use the prepaid return shipping label included with your order.
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Pack the product securely and deliver the package to the carrier shown on the return label.
Return Address
Pioneer Warehouse & Logistics
333 W Pioneer Dr
Joplin, MO 64801
United States
Please contact customer service before sending a return to this address.
Return Shipping Cost
TANK TOTE LLC pays all return shipping costs for defective and non-defective product returns.
Restocking Fee
We do not charge a restocking fee.
Exchanges
We accept exchanges within 30 days of delivery. To request an exchange, please contact support@tanktote.shop with your order number and the product you want to exchange.
TANK TOTE LLC pays the shipping costs associated with approved exchanges.
Damaged, Defective, or Incorrect Products
Please contact support@tanktote.shop after receiving a damaged, defective, or incorrect product. Include your order number, a description of the issue, and clear photos of the product and packaging. We will arrange a return, replacement, or refund based on your request.
Refunds
After the returned product is delivered to our return facility and passes inspection, the refund is issued to the original payment method. You will receive the refund within 10 business days.
If 10 business days have passed without receiving the refund, please contact support@tanktote.shop.