Refund policy
Return Period and Product Condition
We accept return and exchange requests within 30 calendar days of delivery.
We accept defective and non-defective products, including returns because you changed your mind. Products can be new, opened, or slightly used.
Please return the product with its included parts and accessories.
How to Request a Return
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Email support@tanktote.shop with your order number, the item you wish to return, and the reason for your request.
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Our customer service team will confirm the return and email you a prepaid return shipping label to download and print.
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Pack the product securely, attach the label, and hand the package to the carrier shown on the label. Please use the original packaging or suitable protective packaging.
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Keep your return tracking information until the refund is complete.
Return Address
Pioneer Warehouse & Logistics
333 W Pioneer Dr
Joplin, MO 64801
United States
Please obtain return confirmation before sending a package to this address.
Return and Exchange Costs
TANK TOTE LLC pays all shipping costs for returns and exchanges, including defective and non-defective products.
We do not charge a restocking fee.
Exchanges
We accept exchanges for another available product. Please email support@tanktote.shop with your order number and the product you would like instead.
For a higher-priced replacement, we send a payment request for the price difference. For a lower-priced replacement, we refund the difference to your original payment method.
Damaged, Defective, or Incorrect Items
Please contact support@tanktote.shop with your order number and a description of the issue. Please include photos of the product and packaging to help us review the issue.
We will arrange a return, replacement, or refund according to your request.
Refunds
After the returned product reaches our return facility and is inspected against the conditions in this policy, you will receive the refund to your original payment method within 10 business days.
The refund includes the amount paid for the returned item and the associated tax. No return shipping or restocking fee is deducted.
Business days are Monday through Friday, excluding U.S. federal holidays.
If you have not received your refund after 10 business days, please email support@tanktote.shop.